In light of the continued global spread of Covid-19 and following cancellation and postponements of all motorsport in March and April, we wanted to communicate and advise on the approach we are taking in these unprecedented times.
 
Ultimately the safety and wellbeing of our customers is our no.1 priority. We are working with all race circuits, promoters and series owners to obtain clarity around all events as soon as possible. The situation globally continues to evolve on a daily basis, and as such the Motorsport Tickets customer team is working around the clock, with all its partners, to ensure all customers receive a high level of care and those directly affected by the events already cancelled or postponed can find a suitable solution.


I have tickets for a postponed or cancelled event

We work directly with the circuits and supply official tickets; we are ultimately regarded as a reseller. This means that upon postponement or cancellation of an event we need to await a response from the circuit on how they want to handle refunds before we can come back to you with what we are able to offer. Each circuit to date has had a different approach. Please be assured the team are working with all circuits to ensure clarity as soon as possible for all affected events. Once we have clarity, we are aiming to process all refunds within 28 days.

You should have already received an email from us regarding your event. If not already done so, please call our dedicated team at the earliest convenience on +44 (0)208 970 7988 to talk through all available options.


I have tickets for an event, that is yet been postponed or cancelled. What should I do?

The guidance is that those races are intending to run as planned. This is subject to change as regional governments adopt strategies to protect their citizens from the Covid-19 disease. We are working with all circuits, with races in May and June as a priority, to understand the status of that race, and will communicate to you as soon as we know more.


My race is later this year, but I'm changing my mind about wanting to travel to a race? 

This is a significantly stressful time for all, and in these unprecedented times our focus is with family, friends and our local community. At the present time travel for many customers across much of Europe, North America and Asia is not possible due to the associated travel restrictions in place. Though the expectation is for these to be lifted in early summer, we appreciate some customers might be put off travelling, at least in the immediate aftermath.

For these customers we are offering the ability to immediately transition the full ticket value into a Motorsport Tickets Gift Voucher. Removing the initial pressure to travel, safeguarding your credit for 18* months, and giving you time to assess where you might then want to go either later in 2020, or in 2021. 

*To further support all customers, all vouchers issued as a result of postponed or cancelled events, have had their expiry date increased by a further 6months, to give additional flexibility.


When will the motorsport season resume?

Depending on your race series, the season has been paused or never got started. The team here at Motorsport Tickets are working with our wider Motorsport Network counterparts at Autosport and Motorsport.com, and a broader set of industry professionals to seek clarity on the revised 2020 motorsport racing calendar. As soon as we know we will share this with all of you. 

We've also set-up a dedicated sign-up page to receive notification the moment the calendar is announced. To access this, put your name down and be the first to receive the all new calendar, please click here. All sign-ups will also receive our weekly "Fill the Void' newsletter direct to their inbox, with loads of great content, including live streaming esport gaming action courtesy of Motorsport Games, a selection of great full-length races courtesy of Motorsport.tv as well as the best editorial content from Autosport.com and Motorsport.com. Just one of the steps we've taken to help everyone get through the isolation caused by Covid-19

CHANGE TO WIN! Refer a friend to our mailing list, and you and your friend will be entered into separate prize draws to win a £500 Motorsport Tickets gift voucher. Simply signing up to know when the calendar is announced could net you a free motorsport trip. What could be better? Click here for more details


I'm currently in isolation, but I'm keen to buy for later this year but worried it might get cancelled?

We 100% understand that for many, having something to look forward to can help focus in these challenging times, but also with the race calendar in a state of flux, this might put people off purchasing for fear the race might yet be postponed or cancelled. Though we offer booking protection for added security, exceptions around Covid-19 are in place, as with all insurance providers since the mid March.

For those customers still keen to buy, we have a unique offering: a complete 100% money back guarantee. A first for Motorsport Tickets and unlike any other we've ever offered customers before. Unprecedented times call for unprecedented offers.  

Book a motorsport experience in April or May and if the event is subsequently postponed or cancelled you can have your entire purchase value refunded, including all service and delivery fees. 

NOTE: This offer is only applicable to new bookings made between 3 April and 31 May 2020.  


We are dealing with an unprecedented number of calls and emails during this time. Every call and email is important to us, and we will respond to each email and call as soon as possible.

For any enquires, please contact our dedicated Customer team, Monday to Friday, between 9am - 5pm, on 0208 970 7988 or email help@motorsporttickets.com


Covid-19 | Our Response